Frequently Asked Questions
General Security Questions
Q: What areas do you serve?
A: We proudly serve all of Northwest Arkansas, including Bentonville, Rogers, Fayetteville, Springdale, Siloam Springs, Bella Vista, and surrounding areas.
Q: Do you offer 24/7 monitoring?
A: Yes. We provide 24/7 professional monitoring for intrusion, fire, panic, and environmental alarms through a UL-listed central station.
Q: Are your systems professionally installed?
A: Absolutely. All systems are installed by trained and experienced technicians who ensure your system is code-compliant, cleanly installed, and tested thoroughly.
Alarm Systems
Q: What alarm panels do you install?
A: We install both 2GIG Edge Panels and Qolsys IQ Panel 4 systems—two of the most reliable, modern, and mobile-ready alarm platforms on the market.
Q: Can I control my alarm system from my phone?
A: Yes. Both 2GIG and Qolsys systems integrate with Alarm.com, allowing you to arm/disarm, receive alerts, view activity, and control smart devices from your smartphone or tablet.
Q: Do I need a contract for alarm monitoring?
A: We offer flexible options, including both monthly payments, quarterly payments, and annual payment contract-based plans depending on your needs.
Video Surveillance
Q: What types of camera systems do you install?
A: We install professional-grade camera systems, including Ubiquiti UniFi Protect for AI-enhanced, cloud-connected video, and RazorView HD for high-performance, budget-friendly surveillance.
Q: Can I watch live footage remotely?
A: Yes. All of our camera systems offer remote viewing through mobile apps, giving you access to live and recorded video from anywhere.
Q: Do you offer AI features like person detection?
A: Both Ubiquiti and RazorView HD systems include advanced AI features like person, vehicle, and motion detection for smart, proactive security.
Fire Alarm Systems
Q: What fire alarm systems do you install?
A: We install Fire-Lite by Honeywell commercial fire alarm systems, known for their code compliance, reliability, and scalability.
Q: Do your fire systems meet code?
A: Yes. All our fire systems are designed to meet NFPA standards and are accepted by local AHJs. We also handle permitting and AHJ coordination for you.
Q: Can you inspect and service existing fire systems?
A: Yes. We provide system takeovers, inspections, troubleshooting, and maintenance for most commercial fire alarm panels.
Access Control Systems
Q: What access control systems do you offer?
A: We install both Salto and Paxton access control systems—two of the top platforms for managing secure access across doors, buildings, or entire campuses.
Q: Can I manage access remotely?
A: Absolutely. Both systems allow remote user management and access scheduling. Salto features full cloud control and mobile credentials, while Paxton offers centralized wired control and multi-door scalability.
Q: Which system is better for my business?
A: It depends on your needs. Salto is ideal for wireless, scalable systems with cloud-based control, while Paxton is perfect for hardwired, on-premise solutions with powerful integrations. We’ll help you choose the right fit.
Commercial Services
Q: Do you work on commercial projects?
A: Yes—we specialize in commercial security and low voltage systems for churches, schools, restaurants, gas stations, retail centers, and professional offices.
Q: What are some of your recent projects?
A: We’ve completed major installs for Brand New Church, New Life Church, Chicken Salad Chick, Wienerschnitzel, and Maverik gas stations across NWA.
Q: Do you offer custom system design and layout?
A: Yes. Every system we install is custom-designed based on your building layout, security needs, and long-term goals.
Troubleshooting & Support
Q: My alarm panel is showing a trouble alert—what should I do?
A: Trouble alerts usually indicate a low battery, sensor issue, or communication problem. Check the status message and try clearing it. If the issue continues, call us for support or to schedule service.
Q: My cameras are offline or not loading.
A: First, check your internet connection. If your system uses UniFi, try rebooting your NVR or network switch. For RazorView HD, reboot the NVR and check camera power. If that doesn’t work, give us a call.
Q: I'm not getting notifications from Alarm.com.
A: Check that push notifications are enabled in both the Alarm.com app and your phone settings. Also verify that your notification rules are still active in the app.
Q: My fire alarm panel is beeping or showing a fault.
A: This could indicate a power issue, battery fault, or dirty smoke detector. Fire-Lite panels typically display a code or description—make note of it and contact our team.
Q: My access control system isn’t unlocking the door.
A: Check the power supply and network status. If you're using Salto or Paxton, ensure the credential or mobile app is still active and within range. Still having issues? Let us know and we’ll help resolve it.
Q: My siren went off but there's no obvious issue.
A: False alarms can be caused by sensor movement (like a balloon, pet, or draft), low batteries, or communication issues. You can disarm the system and check the history log in Alarm.com to see what triggered the event.
Q: How do I request a service call?
A: Call us, email info@nwasecurity.com, or use the contact form on our website. Emergency support is available for monitored clients.
💬 Still Have Questions?
Contact us anytime—we’re here to help you stay safe, secure, and confident in your system.
